Return Policy

All returns must have a Return Merchandise Authorization (RMA) number before being accepted. Please call Burhani Signs and Graphics at (718) 528-0530 or taha@bsgnyc.com, for a return authorization number and shipping instructions.

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We cannot issue credit or replace merchandise without an RMA number.

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Non-defective, in-stock merchandise may be returned for full credit minus all shipping and order processing fees, which are not refundable, within thirty (30) days of invoice date. In-stock merchandise returned within 31-60 days from invoice date will be assessed a 20% restocking fee. Returned merchandise must also be in original, unmarked packaging and in resalable condition. Shipping costs are the responsibility of the customer.

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Merchandise returned for credit over sixty (60) days past invoice date will not be accepted for credit or merchandise replacement.

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Returns must be UNUSED in the original purchase condition including the original packaging, documentation, manuals/inspections and all parts and accessories. All packaging must be unmarked, and not defaced in any way. Returned merchandise that does not meet these requirements may be subject to a damaged goods fee, qualify for a store credit, or be sent back to you with no refund issued.

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Discontinued or Closeout merchandise will not be accepted.

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Defective merchandise may be returned for replacement or credit. Burhani Signs and Graphics will pay those return shipping costs.

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Merchandise must be returned within thirty (30) days of invoice date.

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Please allow 15 business days for us to receive and process your returned merchandise. After your merchandise is accepted for refund, a credit for the purchase price will be issued in the same form of payment as your original purchase.